Agentic AI for shopper confidence

Turn shopper hesitation into AI-powered decision intelligence

We capture what shoppers need before they buy and turn it into intelligence for sales, content and AI agents. Human where trust matters. AI where scale matters.

Hesitation detected

“Will this actually fit me?”
“Is the color like the photo?”
Does this fabric stretch enough?

Smart routing

Matched to
Product expert
Reason
fit + support
Status
Available now
Live product stream
Expert-led product demo captured and routed into Intenta AI.
LIVE Footwear · fit demo
Expert camera · on Shopper camera · off

Live product demo

Expert camera
on
Shopper camera
off
Demo
fit • texture

Decision data captured

Theme
sizing & confidence
Intent
high
Outcome
moved to cart
Next action
update PDP FAQ
Not a chatbot. Not just live shopping.

The missing layer is the moment before purchase.

Search agents help shoppers find products. Chatbots answer known questions. Live shopping shows products. Analytics tracks what happened after the click.

Intenta captures the moment shoppers hesitate — and turns it into decision intelligence your teams can use.

Chatbots Answer what they already know.
Live shopping tools Show the product, but rarely structure the learning.
Analytics platforms Track behavior, but miss the reason.
Intenta Detects doubt, routes help, captures decision data, and improves the next interaction.
From hesitation to action

Detect. Route. Show. Capture. Learn.

1
Detect Detect Identify high-intent shoppers who need help deciding. Signal: repeated size checks
2
Route Route Connect each shopper to the right expert, agent, or answer. Risk: product uncertainty
3
Show Show Give shoppers a real product demo from an in-store expert. Action: offer live help
4
Capture Capture Turn the conversation into structured decision data. Question · Objection · Emotion · Proof · Outcome
5
Learn Learn Feed the data into agents, dashboards, product pages, FAQs, and future AI video models. Every stream makes the next one smarter
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Real product moments

Some questions need to be seen, not explained.

When shoppers hesitate, they often need visual proof: how it fits, how it moves, how big it is, how the color looks, how the material behaves, or how one product compares to another. Intenta brings the in-store product moment online.

Watch Intenta in action
Live stream
Fashion fit moment
Fashion LIVE

“Can you show how the jacket fits from the side?”

→Proof shown · side-view fit
✓sizing confidence ↑
Live stream
Footwear fit moment
Footwear LIVE

“Is the sole flexible enough for long walks?”

→Proof shown · flex + comfort
✓durability confidence ↑
Live stream
Beauty texture moment
Beauty LIVE

“Can I see the texture before it blends?”

→Proof shown · texture close-up
✓shade confidence ↑
Live stream
Electronics demo moment
Electronics LIVE

“How big is it next to a phone?”

→Proof shown · size comparison
✓scale clarity ↑
Live stream
Home & baby demo
Home & baby LIVE

“Can you show how it folds?”

→Proof shown · fold demo
✓setup confidence ↑
Product intelligence for teams

See what shoppers need to decide.

Intenta turns live conversations into a product-level intelligence layer for commerce, content, CX, merchandising, and store operations teams.

◆Top doubt themes. Sizing & fit, color accuracy, material feel, durability, price confidence.
◆Problem products. Products ranked by repeated hesitation.
◆Best proof moments. Which live demos helped shoppers move forward.
◆PDP gaps. What product pages fail to explain.
◆Recommended actions. What to update, test, create, or escalate next.
Product insights Ranked by doubt, last 30 days
ProductDoubtConvert
Trail Shoe — Model X“Runs narrow?”
38%
Down Jacket — Alpine“Warm enough?”
51%
Smartwatch — Pro 2“Battery life?”
63%
Yoga Mat — Grip+“Thickness?”
74%
Top doubt theme
Sizing & fit
Resolution rate
71% via live
Problem product
Trail Shoe — Model X

Aggregated from tagged streams · feeds AI agents & team dashboards · illustrative

Upcoming

Scale the best product demos with AI.

AI video sales models turn repeatable in-store explanations into scalable product demonstrations. The agent handles the conversation. The video model shows the product. Human experts step in for high-value or complex moments.

fit texture color setup brand repeated product questions always-on product guidance

AI handles repetition. Best sales reps focus on high-value moments.

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AI VIDEO MODEL enterprise-safe
Demonstrating
Fit · colors · comparisonhuman on standby
AI agents built for retail decisions

Teams and agents work together.

Intenta agents do the work behind every better product page, smarter stream, and faster customer decision. They do not replace the human expert where trust matters. They structure, recommend, alert, and scale what works.

“Can I see how the jacket fits from the side?” →
DC Decision Capture Agent Working
Reading shopper signals…
Tagging question + objection…
Structuring decision data…
Decision captured ✓

Human where trust matters · AI where scale matters

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From conversations to execution

Product pages improve from real customer questions.

Every interaction becomes a source of action. Intenta helps teams move from “we think shoppers are confused” to “here is exactly what needs to change.”

P PDP recommendation
Add “runs narrow” sizing note.
Add side-view product image.
Add comparison against Model Y.
F FAQ generation
Create FAQ from repeated shopper questions.
S Slack alert
Repeated concern detected: “warm enough?”
Recommended action: add insulation explanation.
B Power BI insight
Top hesitation by category.
Resolution rate by live demo.
Conversion after interaction.
S Sales script update
Best-performing expert explanation becomes a recommended response.
K Knowledge base update
New product objection added to internal playbook.
Built for enterprise retail teams

Lightweight to launch. Serious enough to scale.

Intenta is designed for retailers that need fast deployment, smart routing, clear controls, and compliant data workflows.

Launch light.
No camera needed.

A lightweight script, smart routing, and a guided rollout by category — and the shopper never has to turn on a camera.

Lightweight script Smart routing Guided rollout Camera-safe
Compliance

GDPR-compliant by design.

Enterprise-grade data workflows for every customer interaction — built for compliant capture, routing, and reporting.

GDPR
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Start with one category

What would change if every product conversation improved the next sale?

Launch Intenta on one product category. See what shoppers ask before they buy. Capture the hesitation, guide the decision, and turn every stream into intelligence your teams and agents can use.

Book a demo Try IntentaAI
Human where trust matters. AI where scale matters.